How to Improve Your Client Onboarding with Clio

Onboarding is one of the most critical client-facing processes for any law firm. It applies to every client you take on, and it has a huge impact on customer experience. Get it right, and you’ll see the benefits in client retention, customer satisfaction, and reduced admin hours for your team. Get it wrong, and you…

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11 top tips for organising you and your law firm

Organised desk

One of the reasons law firms often reach out to a legal virtual assistant like me is that they’re struggling to keep on top of their admin, processes and organisation. It’s understandable – there are only so many hours in a day and casework is always going to end up taking priority over organising your…

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