Posts Tagged ‘Outsourcing’
How to Improve Your Client Onboarding with Clio
Onboarding is one of the most critical client-facing processes for any law firm. It applies to every client you take on, and it has a huge impact on customer experience. Get it right, and you’ll see the benefits in client retention, customer satisfaction, and reduced admin hours for your team. Get it wrong, and you…
Read MoreToo Busy for Marketing? Here’s Why Your Law Firm Can’t Afford to Be
There’s a solicitor somewhere right now who’s brilliant at what they do. They’ve got years of experience, fantastic client outcomes, and a genuine passion for helping people navigate complex legal situations. Their existing clients rave about them. But if you searched for their services online right now, you wouldn’t find them. Their website was last updated in 2019. Their social media accounts…
Read MoreI Planned a 2-Week Digital Detox and Stayed Away for 3. Here’s Why.Ā
On 22nd December 2025, I did something that felt both liberating and terrifying in equal measure: I deleted every single social media app from my phone. No Instagram. No LinkedIn. No Facebook. Nothing. And honestly? I wasn’t sure I’d make it past Boxing Day. The Breaking PointĀ By mid-December, I was absolutely done. My phone had become an extension of my…
Read MoreWhy I Said YES to Gold Sponsorship at Adviserlyās boutique lawyer event (and why Iām delighted I did!)
Sponsorship to me is a lot more than a logo and a quick bio in a brochure. Itās about supporting and investing in businesses, events and relationships that I believe in and want to see succeed. So, when the opportunity came up to sponsor Adviserlyās boutique lawyer event, it was an easy decision for me…
Read MoreOutsourcing changed my life: how I grew my business and reclaimed time through delegation
A 2023 study reported that 70% of UK small business owners take fewer thanĀ 20 daysĀ off each year. Thatās eight days below the UKās statutory annual leave entitlement. It will be no surprise to fellow business owners that we are such a hardworking group, often working more hours and taking fewer breaks. However, itās not sustainable,…
Read MoreHow to organise your law firm in 5 easy stepsĀ
Thereās a quote I love by Benjamin Franklin: āFOR EVERY MINUTE SPENT ORGANISINGā, AN HOUR IS EARNEDāĀ It really sums up the return on your investment when you dedicate time to organisation. Plus, given that Franklinās achievements included being a Founding Father of the US, the first postmaster general, a writer, scientist, inventor, diplomat, publisher…
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